LEGAL
Grievance Redressal
Last updated: 19 October 2026
If you have a concern about how your personal data is handled, or about the service, you can raise it with us. This process follows the DPDP Act, 2023 and the Information Technology Act, 2000.
1. Grievance Officer
Name: Grievance Officer, Auxide Intelligence Pvt. Ltd.
Email: invigil.auxide@gmail.com
Please include your name, registered email, the exam or organisation involved, and a description of the issue.
2. Examination results and incidents
Decisions about marks, incidents and results are made by your organising institution. Please contact them first; we will support their review and can confirm what evidence exists.
3. Timelines
We acknowledge grievances within 24 hours and aim to resolve them within 15 days. Complex cases may take longer, and we will keep you updated.
4. Escalation
If you are not satisfied with our response to a data-protection grievance, you may approach the Data Protection Board of India.